Customer Service

Bathshack are looking for a new Customer Support Advisor based our Belfast Office. Working for a fun and friendly family run company, the role is to provide a high standard of advice and assistance to all customers who contact Bathshack.

A bit more about the role

• Dealing with customer enquiries via email, live chat, calls & social media
• Dealing with customer complaints effectively and efficiently with timely resolutions.
• Supporting our Dispatch team with outbound customer calls and work with the deliveries schedule.
• Providing relevant up to date information to the customer at every stage of their order, resolving any issues that arise.
• Liaising with our dispatch team & couriers to resolve customer delivery issues
• Working closely with sales , dispatch and purchasing teams in order to ensure that customer queries are addressed in a timely way.
• Encourage customer reviews on social media and TrustPilot.

A bit about you

• Customer focused
• Contact centre or relevant customer facing experience
• Excellent communication and interpersonal skills
• High level of literacy
• Strong attention to detail
• Experience with MS Office (Outlook, Excel, Word)
• General ICT experience
• Strong organisation skills and self motivated.
• Able to take ownership of tasks.
• Accurate and thorough approach, ensuing tasks are followed through to completion.
• Positive Team player
• A high level of integrity.
• Confidence to make informed decisions

A bit about us...

We are Ireland's largest online bathroom supplier, we retail bathrooms through our online webstore and through 8 retail showrooms located in Ballymena, Belfast, Lisburn, Antrim, Coleraine, Dublin & Cork. With extensive ranges of bathroom suites, showers, baths, toilets, basins, taps and more, our customers are sure to find everything they need to create the perfect bathroom environment. Growing aggressively over the last 10 years, we have become a force to be reckoned with in the bathroom industry, staying ahead of market trends enabling us to offer our customers the latest of cutting-edge bathroom technology. Our showrooms are fitted with beautiful bathroom displays to allow the end user to envision their dream bathroom and what’s possible for the space they have. Being a family run business we pride ourselves on supporting local and providing a personal, friendly service to all our customers. We are a tight knit team and our employees regularly comment on the family feel environment.

Why work for us?
We care
We think differently
We’re family

Benefits

• Attractive salary
• Free Parking at all sites
• An extra day off for your birthday!
• Generous Store Discount and Perks Card upon 3 months service
• The Mighty Duck Company Recognition Scheme Company

Values -
Being the best we can be
Being passionate, bold & brave
Believing in everything we do

Salary: £22880 Per Annum

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Supplemental Pay

Job Type: Full-time

Salary: £22,880.00 per year

Benefits:

• Additional leave
• Company events
• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (required)

Work Location: In person

Reference ID: 18927