Assistant Facilities Manager

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, and the UK!
The assistant facilities manager will have 4-5 years prior experience in the field of facilities in a commercial building environment. This position is responsible for supporting the global facilities manager and team with all aspects of Bazaarvoice’s London and EMEA offices, as well as providing support to additional offices in North America, and Australia. The position is based in London. This position includes assisting in services to operate and maintain the properties, including facility maintenance, financial management, sustainability processes and managing third party providers such as janitorial, copy equipment and food services. This position partners with the global facilities and office management team, to ensure all offices meet branding, staff satisfaction, sustainability, safety, efficiency, and cleanliness standards. Prior construction management experience is required.

Primary Duties of the Role:

• Assists with the planning and coordination of renovations and facilities projects. Construction management prior experience is required.
• Owns relationship with third party contractors, architects and engineers on facility-related projects and monitors vendor performance. Assists in construction management and the delivery and opening of new Bazaarvoice offices.
• Provides support services for facilities, property manager communications, work order triaging, security, safety, office services, general procurement, and vendor management.
• Maintains, updates and confirms compliance, for all office and building health, and safety maintenance and programs.
• Works closely with the global facilities manager to ensure all facilities are operated and maintained as safe, professional environments.
• Works with Bazaarvoice space captains and department heads to ensure furniture requests are quoted, ordered, and received in a timely manner. Seeks department head approval for all moves and ensures they are conducted in an efficient and timely manner.
• Manages third-party facilities related vendors.
• Co-Owns space and lease management software, updates, and staff workstation assignments.
• Prepares and maintains building quality checklists. Sets up schedules for mini split HVAC units in Bazaarvoice IDF rooms, with the intent of achieving critical redundancy. Ensures HVAC redundancy is operational for all Bazaarvoice’s EMEA IDF rooms.
• Owns and implements global sustainability processes and energy consumption tracking. Collaborates with People and Talent on Bazaarvoice’s Corporate Social Responsibility policy.
• Contacts landlords and property managers with lease and opex cost related questions from Bazaarvoice’s finance team.
• Creates staff badges.
• Collaborates with the IT team to assist in equipment returns.
• Ability to successfully work as part of a team and manage multiple projects simultaneously.
• Detail-oriented with strong organizational skills.
• A self motivated, proactive starter is a must for this position.
• Collaborates with management and other department team members to implement facilities programs and manage projects.

Skills and Experience Necessary for the Role:

• Prior experience working in a corporate office atmosphere is a must.
• Knowledge of facilities operations, office services, and project management.
• Experience working with and getting results from outsourced service providers and contractors.
• General knowledge of repair and preventative maintenance of HVAC equipment and electrical systems within the commercial building setting.
• Space planning and interoffice moves.
• Strong communication skills, ability to be self-motivated and comfortable communicating with C-suite level executives.
• Proven ability to multi-task and provide constant evaluation of, and flexible response to, rapidly shifting business priorities and project deadlines.
• Prior experience with cost saving driven processes and financial summaries.
• Detail-oriented with strong organizational skills.
• Strong writing skills and ability to communicate efficiently with staff and vendors.
• Demonstrated ability to think critically and problem solve.
• Proficiency in Microsoft Office Suite with a focus on Excel.
• 4-5 years of relevant facilities work experience in a corporate office environment.
• Supervisory experience is a plus.
• Must be able to lift 25 to 30 lbs unaided.
• Some travel will be required.

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Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.