Operations Engineer (x2) - BBC Wales

BBC Wales Technology Support is the team keeping all of your favourite output on air across Wales. Our team is self motivated and customer focused. We are based at the UK’s most Technologically advanced broadcast centre in the heart of Cardiff. From Radio drama to TV drama, Live Orchestra to Live news. You name it, we are across it! Our Engineers are responsible for the installation and maintenance of a wide range of systems covering all aspects of Broadcasting across Radio, Television and Online. If you want to expand your broadcast engineering skills, are keen to learn and want to join a cutting edge team then read on.

Engineers may work as part of a team or work independently to maintain the required service. They will carry out engineering tasks that are complex and for which full technical information may not be available.

They should appreciate the technologies and systems which support BBC Wales production and transmission operations for TV and Radio. They will be required to work as a part of the engineering support team on current projects, dealing with operational support and faults.

They are required to repair faults quickly or to identify and implement alternative ways of providing programme requirements to overcome technical problems and maintain the continuity of work in the production area. In addition there may be occasions where you will be required to drive a pool/hire car to provide support at all/any BBC Wales sites/OBs where the individual holds a valid driving licence.

The successful candidate will be experienced in some of the following and possess a keen willingness to learn new skills.

We understand that it isn’t all about being technical so it is crucial you are customer focussed with an understanding and appreciation of the pressures facing programme makers. You’ll be adept at adjusting your communication style to suit a wide variety of stakeholders and quick to develop good working relationships, inspiring confidence in your colleagues.

In order to ensure continuity of service, good communication skills both written and verbal are essential as you will need to ensure colleagues are able to pick up work that has been started but not completed. You will be proactive and seek out opportunities to further your knowledge and skills where appropriate and seek guidance and training when required.

As our areas of broadcast support are so vast we understand not everyone can know everything broadcast. We will develop any gaps within your knowledge and encourage you to develop specialisms.

If you have any or some of the following and love the idea of joining one of the world’s most recognisable brands then this may be the opportunity for you!

• Experience within a television / radio broadcast environment or similar technical environment.
• Experience of providing successful technical solutions through to BAU Operations
• Excellent communications and inter-personal skills
• Sound customer service, motivational and excellent troubleshooting skills
• Windows 10 Installation & Administration, Remote Administration, IIS and web hosting technologies, Jira, Ansible IT Automation, PowerShell & VB scripting Skills
• Active Directory Understanding, Knowledge of Windows Patch Management
• A good understanding of Networking to debug network issues
• Experience with Graphics (eg VizRT) and editing software solutions.
• Experience of studio automation and robotic systems.
• Experience of repairing electronic and mechanical faults on technical equipment.
• Experience in managing conflicting demands in high pressure situations where priorities are rapidly changing.
• Awareness of all aspects of Health and Safety, particularly electrical safety within broadcast environments.

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Band: C
Contract type: 2 x Permanent - Full Time
Location: Cardiff

For this role / Ar gyfer y swydd yma:

(d) Welsh language skills are not necessary / Nid yw sgiliau yn yr iaith Gymraeg yn angenrheidiol

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. / Mae modd cyflwyno ceisiadau yn Gymraeg, ac ni fydd cais a gyflwynir yn Gymraeg yn cael ei drin yn llai ffafriol na chais a gyflwynir yn Saesneg.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 25 days holiday with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.