999 Call Handler
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Position Overview & Specifications
Are you seeking a rewarding career, where you support your community and the people within it?
We are currently recruiting for our emergency response control centre for firefighter controllers to join our established teams take and manage 999 and non-emergency calls across Bedfordshire.
Within this role our teams’ action incoming calls, mobilise crews and appliances whilst working in conjunction with other Blue light and local agencies.
What we offer
We offer a comprehensive training program to start your career with us. The training problem will equip you with the skills and knowledge to become an effective member of our team. You will work through your competencies with the aid of your trainer and buddy, ensuring comprehensive knowledge and support is given to you at every stage of your development.
Our starting salary for this post is £22,981 rising to £30,632 after training and progression.
You will also have access to many benefits when joining Bedfordshire Fire and Rescue, including:
- Ongoing paid training and development
- Generous Pension Scheme
- Free onsite gym and parking
- Subsidised canteen
- Local and national discount scheme
- Wellness programs
- Employee support programs
About you
You will be attentive and have a keen eye for detail. You will enjoy working within a fast-paced team environment and have passion for supporting others in heightened emotional situations.
You will also hold GCSE Maths and English at grade 4-9 or A to C and be available to work on a 42-hour week shift pattern on a 4 shift on rotation .
We are an equal opportunities employer that welcomes applications from all sections of the community.
Bedfordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.
When completing your application please read the attached recruitment pack and refer to the Job description and person specifications when completing your supporting statement as this will form a critical part of your application.
Job Types: Full-time, Permanent
Salary: £22,981.00-£30,632.00 per year
Benefits:
- Bereavement leave
- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Life insurance
- On-site gym
- On-site parking
- Sabbatical
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Day shift
- Flexitime
- Night shift
Licence/Certification:
- CSCS (preferred)
- Confined Space High Risk with Rescue (preferred)
Work Location: One location
Reference ID: Control 1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Regional Agencies
Based on transatlantic hiring benchmarks for 999 Call Handler roles across Bedfordshire Fire and Rescue Service's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Regional Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,981 - £30,632 bracket, including retirement vesting and health parity.
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