Therapies Admin Assistant

We have an exciting opportunity for somebody to join our integrated therapies admin team in a brand new full time position based at Bedford Hospital.

You will work in the therapies admin team to provide a support function for nutrition and dietetics, physiotherapy and occupational therapy services. You will join the small but friendly team based in Beeden House at Bedford Hospital.

We are looking somebody with previous experience working in an administrative role, preferably within healthcare or the NHS.

You will need good word processing skills, an excellent telephone manner and great communication skills.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.

To contribute to the day to day running of the therapies admin function.

To act as the point of access for patients, healthcare professionals and members of staff contacting the supported therapy services, ensuring enquiries are dealt with competently and in a polite and courteous manner and appropriate actions are taken.

To be responsible for the management of outpatient appointments for the supported therapy teams including cashing up clinics.

To occasionally deal with distressed individuals and adopt conflict resolution techniques to assist the individual with their concerns.

To use problem-solving skills to resolve issues that arise and escalate to the therapies admin team lead/senior administrative assistant where necessary.

To sort, distribute and prioritise incoming mail and emails for the supported therapy services.

To accurately input data relating to patients, referrals and outpatient appointments.

To source and order stationary, equipment and other resources required by the therapies team using Trust electronic procurements systems and be responsible for incoming goods and distributing these.

In conjunction with the therapy teams, ensure the ordering, returning, collection and stock control is effectively managed to facilitate effective equipment provision for patients.

To sort and file patient notes.

To scan and photocopy documents as required.

To monitor the sickness absence line and advise the appropriate management of any absences.