CUSTOMER SERVICE DIRECTOR

Belong. Believe. Be You. Belden. Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you’ll participate in work that will challenge you and position you to excel. You’ll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives. Together, we’ll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let’s build the future.
Location - Based in the UK: Remote/Hybrid
You will make an impact in the following way:

• Develop and deliver the service levels required to provide the customer with the best possible experience, promoting customer retention and encouraging additional growth opportunities from the customer
• Support the European sales process and manage the order-to-ship process through direct management of the Customer Service teams.
• Drive best-in-class performance in customer service Key Performance Indicator (KPI) metrics
• Manage the European Customer Service teams across 4 locations (UK, Denmark, Germany, Tunisia)
• Co-ordinate the activities of the Customer Service teams with the Plant Managers, liaising with other departments such as Operations, Supply Chain, Warehouse.
• Develop robust departmental systems, policies and procedures to sustain a high level of service to all internal and external customers

What you will bring :

• Related Experience: Track record of related experience within a customer service/customer operations capacity within a high volume manufacturing environment.
• Management Experience: Must be able to demonstrate previous management experience and work effectively in a team environment in a culturally diverse workplace.
• Systems: SAP knowledge desirable.
• Strategic view: Ability to look long term and anticipate business needs
• Multi-tasking: Well-developed organization skills, including the ability to handle many details and multiple projects simultaneously in a cross functional environment
• Quality focus: Able to uphold quality standards while maintaining a sense of urgency within a high-volume, fast-paced, production environment.

Let’s Write the Next 100 Years Together.
Join a global community striving to improve connectivity and security. The work we’re doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.
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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.