Customer Support Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
BeMoto are looking for a Customer Support Assistant to join the team-based Peterborough. Working on a full time, permanent basis, you will receive a competitive salary of £22,000 - £24,000 per annum.
We are looking for a highly motivated and customer focussed Customer Service Assistant / Executive. You will deal with customer communications within agreed SLA’s and in line with our quality standards
Benefits of a Customer Support Assistant:
- Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with length of service
- Opportunities for flexible working
- Company Pension Scheme
- Flexible employee benefits plan, including:
- Health cash plan
- Employee assistance programme
- Retail discounts
- Cycle to work scheme
- Annual salary reviews and development opportunities.
As the Customer Service Assistant / Executive you will:
- Validate and upload proof of NCD
- Respond to customer and insurer enquiries via phone and email
- Support with managing cancellation processes
- Actively chase and reduce the company's bad debt
- Support with policy validation
- Provide a great customer experience
- Support with claims by adding FNOL information into our core insurance system
- Dealing with company post both inbound and outbound
- General administration duties
What makes you our ideal Customer Service Assistant / Executive?
- Previous experience in administration or an insurance based role
- Ability to work as a team or independently with minimal supervision
- Strong customer focus and customer service skills
- Ability to work well in a fast paced environment
- Basic understanding of technology, software applications, phone and computer systems
- Proactive about your own development
If you would like to find out more about this Customer Service Assistant / Executive role, please click and apply, we would love to hear from you!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Support Assistant roles across BeMoto's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,200 - £22,000 bracket, including retirement vesting and health parity.
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