Part Time IT Support
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Position Overview & Specifications
We are looking for a friendly, enthusiastic, and knowledgeable part-time IT Support person.
Working closely alongside the IT Manager, they will provide consistent and thorough technology guidance and assistance to the whole office. The vacancy calls for someone competent with a genuine interest in IT and a natural problem-solving ability. Previous customer facing experience is desirable.
Our ideal candidate will be resourceful, positive and well-informed, with a hands-on approach. They will have proven experience of successfully resolving issues and implementing systems. They will be practical, kind, hardworking and will have excellent organisational skills.
Main responsibilities include:
- Providing face-to-face and remote support to staff, diagnosing, and troubleshooting issues on MacOS devices effectively and efficiently
- Supporting hardware maintenance and updates
- Keeping accurate records of hardware and software
- Troubleshooting basic issues with network, printers and other technology
- Recording and logging requests on ticketing system
- Administering and troubleshooting Office 365 applications, including Exchange and Teams
- Ensuring that tasks are prioritised and organised efficiently
- Administration, stock and consumables support
- Setting up equipment for new starters, meetings and presentations
- Supporting management with any other duties that may arise
Exposure to a VOIP telephony platform, network management software, MDMS, JAMF and NAS is not essential, though advantageous. Experience with SME cloud storage solutions, such as Dropbox and ShareFile, will also be beneficial. Additionally, the role will provide some facilities support, coordinating and assisting with general maintenance for the office.
A personal interest in design and the creative industries is welcomed.
The position is office-based, working three days per week (either Monday, Tuesday & Wednesday; or Tuesday, Wednesday & Thursday) at our studio in Bloomsbury, London.
Regrettably, owing to volume of applications it will only be possible to contact successful applicants for interview.
Job Type: Part-time
Part-time hours: 24 per week
Salary: From £26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Private medical insurance
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Part Time IT Support roles across Ben Pentreath Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £26,000 bracket, including retirement vesting and health parity.
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