Customer Service Administrator

BENNETT OPIE LIMITED

Customer Service Administrator £22,000 - £23,500 per annum

9am – 5pm Monday to Friday

Bennett Opie Ltd produce a delicious range of pickles, home baking and cocktail garnish products for customers in the UK and around the world. We’re also the UK importer for MONIN syrups, Coco Lopez and Alain Milliat juices and nectars. Founded in 1880, we are one of the oldest private family-owned food companies in the country – and we’re still family run to this day.

From our site in Sittingbourne, Kent, we supply many of the UK’s supermarkets including Tesco, Sainsbury’s, Morrison’s, ASDA, Waitrose and Marks & Spencer. We’re also proud to hold long-standing relationships with many independent retailers, wholesalers and foodservice customers.

The Role:

Supporting the customer service department to ensure that it runs smoothly. Working within a team dealing with customer enquiries, queries and resolving issues in a timely manner. You will also be required to support the Sales Managers as and when necessary. Processing customer orders and dealing with all the relevant paperwork needed to ensure orders are received within the time parameters.

Main duties include:

• Handle efficiently and promptly all enquiries and complaints via email & telephone
• Check the sales email, EDI systems and customer portals for orders
• Acknowledge orders received via email
• Inputting orders onto the Integrated accounting and resource planning system
• Validate customer order pricing and liaise with finance team and sales managers where necessary
• Process all Ecommerce orders ensuring the correct procedure for despatching is adhered to
• Handle delivery queries due to factors such as damage or quantity differences and initiate the appropriate returns process if required
• Liaise with planning, warehouse, technical department and the hauliers as and when necessary
• Keeping the remote sales account management team informed of any problems with their customers and long term stock shortages

The ideal candidate will:

• Have at least 2 years’ experience of working in a busy customer service environment
• Be computer literate and fully conversant in Microsoft Office in particular Excel
• Have GCSEs Grade C or above (or equivalent), in English and Maths
• Be confident working within a team
• Have an ability to manage orders, ensuring multiple orders types are processed quickly and efficiently with a high level of accuracy and attention to detail
• Have an ability to multi task and prioritise
• Be an excellent communicator

As one of our employees you will be entitled to the following benefits:

• 23 days holiday (plus Bank Holidays)
• Hybrid working
• Company pension
• On-site parking
• Cycle to work scheme
• Long service recognition awards
• Discretionary annual bonus
• O2 discounts
• Lifeworks – Perks @ Work
• Access to MHFA team
• Grocery Aid member (emotional, practical and financial support services for food industry employees)

If you would like to become a part of our exciting story and help shape our ambitious future, we would love to hear from you.

Job Type: Full-time

Salary: £22,000.00-£23,500.00 per year

Benefits:

• Company pension
• On-site parking
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Sittingbourne, ME10 3RN: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 2 years (required)

Work Location: Hybrid remote