Waiter / Waitress
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
"Be BIG" at Big Mamma
The TEAM is growing, and we are looking for very talented WAITER & WAITRESS ready for a big challenge: The Best Customer Experience Ever!
LOCATIONS: Gloria (EC2A 3QR), Circolo Popolare (W1T 1HX), Ave Mario (WC2E 8QG) or Jacuzzi (W8 4SJ)
WAITER & WAITRESS
Our offer:
- Highly competitive salary of up to £16,50 per hour + tips depending on sales (that's up to £38K per year!)
- Full time role
- 2 consecutive days off per week
- 28 days of holiday per year
- Permanent contract
- Meal on shift: we serve the staff meal before the lunch and dinner shift
- Employee discount: discount on food and drink at our restaurants for you and up to 3 of your friends
- Perkbox app: exclusive access to discounts and perks for a great range of shops and activities
- Referral scheme: "porta un amico" bonus scheme - £ 500 when you refer a friend*
- Continuous trainings, team buildings and career opportunities: we offer a training path and concrete career opportunities.
- Geographical mobility in UK & Europe across all our venues
- And much mooore!
Your mission:
- You will be the ambassador of Big Mamma values: you adopt a warm, smiling, professional attitude towards the customer, help your colleagues during service and adopt a "problem solver" attitude.
- You will guarantee the quality of service in the dining room: you ensure a "Big Mamma style" service and you are responsible for the accuracy of the service. You are responsible for the speed of service and the optimisation of table rotation.
- You will be responsible for the well-being of the customer during their time with us: you will ensure a 5 star service and contribute to providing the best customer experience at every stage of the service.
- You will master the knowledge of our products, wines and cocktails and participate in the training of the more junior CDRs.
Your skills:
- Big big Smile!
- Great energy, proactive attitude and team spirit
- Boundless passion for pasta, pizza, tiramisu e tutti i buoni prodotti!
- Previous experience as Waiter/Waitress or Chef de Rang
- English intermediate, Italian would be a plus
Start date: ASAP
BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, age, or any other characteristic protected by law.
Job Types: Full-time, Permanent
Salary: £13.00-£16.50 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Signing bonus
- Tips
Work Location: Hybrid remote in London, W8
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Restaurants & Cafes
Based on transatlantic hiring benchmarks for Waiter / Waitress roles across Big Mamma Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Restaurants & Cafes.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £13 - £17 bracket, including retirement vesting and health parity.
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