Call Centre Agent
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Position Overview & Specifications
Salary:
Here we have a very competitive and realistic commission structure. On Target Earnings of £25,000+ Per Annum AAE (Actual Average Earnings based on a 32-hour week average)
Hours: Full time (average 32 hours per week) on an 16-week rolling rota. Pension Scheme
Big Motoring World Group is an expanding Car Supermarket that is going from strength to strength. Due to the recent opening of our Car Supermarket in London and Peterborough, we are looking to expand our contact team in Snodland and are currently recruiting Call Centre Agents to support our busy Sales Teams. As a Call Centre Agent, you will be responsible for answering incoming communications from customers via phone, email and live chat. You will be expected to provide a helpful and professional service, answer inquiries and book appointments. This is a role which is key to the exceptional customer service we seek to provide. You will be working a flexible 6-hour shift with occasional weekend work and up to 3 days off a week. Early shifts end at 3:00pm where you have the whole afternoon to yourself! There is no cold calling. We only deal with live genuine customer inquiries who are interested in our cars for sale. The call centre in Snodland may be relocating to Gillingham Business Park by the end of this year, so successful candidates should be mobile and able to travel to Gillingham if required. Candidates must be friendly in nature, keen and willing to learn with a positive attitude to take advantage of the full training given, driving is essential. Looking for immediate starters and this is an office based job ( you will be working in the office).
Location: Big Motoring World, Vantage Point, Snodland By Pass, Holborough, ME6 5SL
Job Type: Full-time
Salary: £20,000.00-£30,000.00 per year
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Motor Vehicle Dealers
Based on transatlantic hiring benchmarks for Call Centre Agent roles across Big Motoring World's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Motor Vehicle Dealers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £30,000 bracket, including retirement vesting and health parity.
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