Customer Service
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Position Overview & Specifications
Job Title: Customer Service Advisor
Salary: £22,500
Location: London
The Bionic Group
At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.
By creating a one-stop-shop for all business essentials, our purpose is to ‘earn the lifetime loyalty of British businesses’.
About the Role
We are a looking for an enthusiastic, customer focused individual to join our Customer Service team, based out of our London HQ.
The Customer Service Team is responsible for ensuring our customers have a great customer journey with Bionic. This is an excellent opportunity for an individual to join a high performing team within a rewarding department – offering great personal development and training.
Day to day Responsibilities
- Answering and replying to customer calls and emails
- Maintaining a positive, empathetic, and professional attitude toward customers
- Updating queries/complaints with high-quality notes
- Carrying out any inquiries if the customer isn’t happy
- Working towards targets such as inbound call volume
- Ensuring customer satisfaction and providing professional customer support
- Meeting regulatory standards, such as Data Protection and FCA Guidelines
The Team
Our Customer Service team is the leading factor towards bringing to life Bionic’s mission of ‘Earning the lifetime loyalty of British businesses’. By supporting our customers with any and all questions and queries, they ensure we deliver on the world-class human service that Bionic is known for.
Requirements
About You
- Prior experience in a customer service role
- Exceptional written English skills
- Excellent telephone manner
- Developed time-management skills
- Proven problem-solving skills
- Energy industry experience is a bonus
NB: If you have not heard from a member of our Recruitment Team within 14 days of your application, please assume you have been unsuccessful at this time.
Job Type: Permanent
Salary: £22,500.00 per year
Benefits:
- Discounted or free food
- Wellness programme
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for Customer Service roles across Bionic Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,500 - £22,500 bracket, including retirement vesting and health parity.
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