Service Manager – Helpline (Mental Health)

Birmingham MIND is the leading provider of mental health services in Birmingham and the West Midlands. Our vision is “Better mental health for all”.

We have an exciting opportunity for a Service Manager that is passionate about mental health to lead and manage a mental health Helpline providing advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public.

The Helpline was established in 2020 We receive over 20,000 calls a year for individuals with a range of support needs across Birmingham and Solihull.

Are you a Service Manager with experience in managing a similar service?

Looking for a role that is varied, challenging and rewarding?

Our ideal candidate will have previous experience in a similar service, an excellent communicator comfortable with liaising with key stakeholders and partners. You will be resilient with the ability to find solutions to problems and think on your feet.

You will have solid experience in leading teams and delivering services.

You will harness your drive and commitment to focus on service quality, improvement and development. Working on a service that strives to be the centre of excellence in the delivery of mental health advice and information provision.

You will be comfortable managing a number of competing priorities.

Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Wednesday 26th April 2023

Interviews will take place on Friday 5th May 2023

INDGEN