Front of House Staff
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Position Overview & Specifications
VACANCY for FRONT OF HOUSE ASSISTANT –
This is not a gap year or temporary role. We are looking for
someone who wants a career in hospitality.
- Full time permanent role - approx. 36 hrs per week.
- Successful candidates must be available to work 5 shifts per week between 8am and
5pm, covering 7 days in a rota – we are unable to offer fixed days off.
- Includes some weekends off as part of the rota.
- No evening work.
- Free staff meals.
- Pension scheme.
About us:
Blackroot Bistro is a family-owned bistro set within the stunning Sutton Park which attracts around two million visitors a year. We serve great coffees, drinks and food from hearty breakfasts to delicious lunches.
We seek to provide an informal, relaxed and welcoming vibe and strive to ensure all our customers receive excellent service.
About the role:
You will have varied responsibilities and will work closely with our Front of House Manager and team to effectively deliver excellent customer service.
The role will include making great coffee and hot drinks, serving customers drinks and food, clearing tables, washing up, till operation and maintaining a clean and safe environment.
About You:
- A positive attitude and willingness to learn
- Friendly and enthusiastic
- Good communication skills
- Hospitality/coffee shop experience preferred
- Experience in a busy customer service environment
INTERESTED? Please email your CV to sarah@blackrootbistro.co.uk
Deadline: 16th June 2023
Job Types: Full-time, Permanent
Salary: £8.50-£11.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Day range:
- Monday to Friday
- Weekend availability
Physical setting:
- Café
Shift:
- Day shift
Ability to commute/relocate:
- Sutton Coldfield, West Midlands: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 16/06/2023
Expected start date: 01/07/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Front of House Staff roles across Blackroot Bistro's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £9 - £11 bracket, including retirement vesting and health parity.
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