Operations Officer
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Position Overview & Specifications
Key Responsibilities
Summary:
The Operations officer is responsible for the planning and coordination of resources to match the incoming demand from clients. This position
Responsibilities
- The day to day running and planning of the Transport Department as directed.
- Responding to all requests, incoming and outgoing correspondence by phone, text, e-mail, and letter quickly and efficiently.
- Assisting the Operations Manager in transport planning and coach park dispatching.
- Responding and processing bookings coming from 3rd Party Platforms, using their dashboards as well as Blands Travel internal logs.
- Inform drivers and guides of their daily schedule, in accordance with the procedures in place.
- Updating the operation logs.
- Rostering and allocation of drivers and vehicles.
- Attending training and refresher training as directed by the OM/HR/GM to ensure continued efficiency within the department.
Other duties
As reasonably directed by the OM.
Desirable Candidate
Qualifications and Skills
- Ability to produce high quality internal reports on projects, sales, trends etc.
- PSV license / CPC (Preferable)
- IT literate in MSOffice applications
- Excellent communication skills
Key attitudes and Attributes
- Strong team player
- Patience in dealing with customers and colleagues
- Honesty and integrity
- Flexibility
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (Β£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Taxi & Car Services
Based on transatlantic hiring benchmarks for Operations Officer roles across Bland Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Taxi & Car Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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