Veterinary Services Call Handler

Job title: Veterinary Services Call Handler Contract: Permanent, full time Location: Radcliffe, Greater Manchester Salary: £18,018 - £20,500 per annum Closing date: 9 June 2023 Interview dates: 19 June 2023 Are you looking to start your career in Customer Service for an organisation that really makes a difference to pets and people? Previous experience of working in a call handling environment isn’t essential as full training will be provided. If you are a good communicator with the ability to keep calm under pressure, we can’t wait to hear from you!

More about the role?

Our Veterinary Services Call Handling team is a fast-paced environment where our Call Handlers respond and manage a high volume of calls regarding thousands of pets each year and play an important part ensuring pets and their owners get the help they need in every circumstance. The role of the Veterinary Services Call Handler is to help both our clients and prospective clients to access our veterinary services, mainly through phone calls but also email and potentially webchat. Our Call Handlers play a key role in helping our clients get the help they need for their pets. The call centre is open Monday to Friday, 9am to 5pm based in our offices in Radcliffe, Greater Manchester. About you To succeed in this role the person will need the ability to listen carefully to the details of every call and communicate clearly and calmly to put people at ease and quickly build rapport with callers. The person will also be comfortable working in a fast-paced environment with the ability to handle a high volume of calls. You will enjoy working as part of your immediate team and will make efforts to engage with the wider Blue Cross. The person will be hard working, efficient, reliable, and work in a way which reflects our values and culture. The ideal candidate for this role will be someone with a real desire to help both people and animals. Knowledge, skills and experience

• The ability to communicate well (both verbally and written)
• A good level of IT literacy with the ability to learn new systems
• The ability to stay calm under pressure
• Problem solving skills
• Ability to demonstrate, understanding and apply our Blue Cross values

It would also be great if you had:

• Experience of call handling in a work environment i.e working in a call centre
• Experience of handling challenging customer situations with empathy and a calm manner
• Experience of providing great customer service
• Knowledge of using CRM/database systems
• Knowledge of the charity and voluntary sector

Why Blue Cross?
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. We offer a generous benefits package that includes:

• 30 days annual leave plus bank holidays
• Employee Assistance Programme
• Holiday exchange & enhanced parental leave.
• Annual volunteer days
• Long service awards, starting from 5 years.
• Vast range of discounts across high street stores, insurance services & more

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
How to apply

Click the apply button below and complete the online application process before the closing date 9 June 2023.

First interviews: Interviews to be held virtually on Monday 19 June 2023. To apply for this role, all candidates must complete the online application process.

Our commitment to diversity and inclusion We always seek to hire the best people who share our values and commitment to helping and supporting pet owners across the UK to achieve our vision that every pet enjoys a healthy life in a happy home. At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are. Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities. We are working hard to reflect the world we live in and the communities we serve at every level of our business. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us. If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at jobs@bluecross.org.uk, via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams. Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do. Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you

About Blue Cross

We're a charity that has been helping sick, injured, abandoned and homeless pets since 1897. Pets help us in so many ways and they depend entirely on us. That’s why at Blue Cross we believe in helping pets because pets help us.

We help thousands of pets in need every month, providing veterinary care, expert behaviour help and find them loving happy homes, as well as advice and education for current or future pet owners and pet bereavement support. We develop lifelong relationships with pets and owners, providing quality care that is accessible and non-judgemental. With your support we can give back to more pets in need.

Pets change lives. We change theirs.

Application Deadline

June 09, 2023

Department

Fundraising, Marketing & Communications

Employment Type

Permanent - Full Time

Location

Radcliffe

Workplace type

Onsite

Compensation

£18,018 - £20,500 / year

Reporting To

Veterinary Service Call Hub Supervisor