Client Relationship Manager - Home- Based

Responsibilities

• Maintain and strengthen client relationships and partnerships to protect retention and revenue
• Oversee the renewal of existing client contracts and ensure the issuing and prompt payment of invoices, with proactive planning and client engagement.
• Forecast Revenue for upsell to enable business planning.
• Oversee contract management for a set of agreed clients, as well as supporting other members of the Commercial team as required.
• Develop and maintain Account plans and key client relationships to up-sell to existing clients.
• Work with the Commercial management team to analyse existing client contracts and relationships, and identify risks and opportunities to support annual revenue targets.
• As part of account management, arrange and attend virtual (and in-person) meetings with clients and prospects (including renewal and account-planning meetings, pitches, demos).
• Contribute to marketing activities, including social media posts/schedule, to support social authority and client/prospect-related campaigns and regular communications.
• Maintain and expand social media and professional networks within client sectors and industries (and related networks, professional bodies and organisations).
• Assist with virtual and in-person client-related events (and sales events).
• Use the client’s CRM platform to administrate and manage Account data, updates, records, up-sell opportunities and deals.
• Assist with the development of marketing/product-based collateral (Factsheets, proposals, etc).
• Assist with pre-sales, tender and procurement processes and administration, where required.
• Coach and support new members of the Commercial team on relevant process and procedure.

Skills

• Ability to develop strong relationships with both internal and external stakeholders across all levels.
• Ability to work on multiple client accounts at one time.
• Strong presentational skills and the ability to drive and contribute to changes in the client business which supports value add initiatives.
• Strong people and relationship building skills.
• Excellent negotiation and influencing skills.

Experience

• Experience in a Client Relationship Management role in a B2B setting

Education

• Educated to a degree level is highly desirable.