Contact Centre Advisor
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Position Overview & Specifications
Berry Chiswick is looking for a Part-Time Contact Centre Advisor.
Your role
As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the BMW Group service departments.
Supporting our Aftersales function, you will deal with all inbound service calls for the retailer’s service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be undertaken.
Your profile
As a customer contact executive, you will have proven experience in customer service with an ability to collate customer knowledge and anticipate their needs. You will be a proactive communicator with our management and retailer teams, innovative in your approach to creating optimal experiences and someone who will use their initiative to deliver outstanding service to the customer. Excellent organisational and preparation skills are required for this role, coupled with a genuine passion for detail.
Similar searches: BMW, Permanent, Sales / Customer Service, Part-time, Competitive
Retailer
Berry CroydonLocation
Berry CroydonSalary
CompetitiveStarts
20 Jan 2023Closes
03 Mar 2023Brand
BMWContract Type
PermanentHours
Part-timeBusiness Area
Sales / Customer ServiceCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Transportation Equipment Manufacturing
Based on transatlantic hiring benchmarks for Contact Centre Advisor roles across BMW Group Retail's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Transportation Equipment Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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