Counter Assistant - Pharmacy
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Position Overview & Specifications
We pride ourselves on providing exceptional patient care in a relaxed and friendly working environment. We aim to be the most efficient, knowledgeable, and caring pharmacy in town.
We are looking for a Counter Assistants to join the team at our Highams Park Branch, on contracts from 16 hours per week up to full time, shifts covering Monday to Saturday, 9am to 6.30pm and Saturdays 09:00 to 15:00. You will need to have previous customer service experience. Previous Pharmacy experience is not essential but would be preferred. Full training well be given.
As a Pharmacy Counter Assistant, you will be part of a team focused on helping patients feel good, giving clear advice on health, pharmacy products and counter medicines, as well as the services we provide. This involves working across the healthcare counter and the retail floor. You will often be the first contact a patient has during their journey within the pharmacy and as such it is essential you have a friendly personality and excellent communication skills. Being a counter assistant within our company does not limit you to one position, it involves many more exciting opportunities through development and progression. A desire to better your skills and knowledge is required in an individual as completing company funded regulated training is mandatory.
Unfortunately at this present time we are unable to progress any overseas applications.
Responsibilities
Ensuring patients receive a friendly, attentive service
Communicating with patients regarding prescriptions and over the counter queries
Supporting the delivery of professional services in the pharmacy
Assisting in improving over the counter sales
What you will need to have and learn:
Previous experience of working within a pharmacy is desirable but not essential as on the job training will be provided and support towards certification and development given.
Ability to work as part of a healthcare team
Passionate and enthusiastic about providing patient care
Excellent communication skills and customer rapport
Organised and motivated
Compassionate and caring nature
Starting salary of £9.50 per hour, which can be enhanced through development, completion of courses and training and length of service.
Job Types: Full-time, Part-time, Permanent
Salary: From £9.50 per hour
Benefits:
- Employee discount
Schedule:
- Holidays
- Overtime
Experience:
- Customer service: 1 year (required)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Counter Assistant - Pharmacy roles across Borno Chemists Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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