Field Service Engineer

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

The Field Service Engineer (FSE) is responsible for providing on-site technical service support for Bosch Group garage equipment products*. That is, installing, commissioning, calibrating, repairing, and maintaining equipment; this also includes updating software and firmware as appropriate.

(*For the avoidance of doubt, Bosch garage equipment products are defined as the specialist tooling, equipment and software made available to underpin vehicle servicing activities, vehicle system maintenance, fault finding and diagnostic routines, component replacement and MOT testing.

• Setting, checking and/or restoring the functionality and performance of Bosch garage equipment products in line with the prevailing proprietary standards.
• Provide initial user training
• Manage calibration schedules and plan visit schedules to ensure maximum working efficiency
• Work in close cooperation with SLC regarding the scheduling and invoicing of all field service activities.
• Proactively develop calibration and service plan business
• Support promotion and sales of Bosch’s garage equipment range

Specific Features

• In order to attend to customer demands, the jobholder will be required to travel frequently
  and stay away from home as dictated by call planning.
• From time to time, the jobholder will be required to travel to Bosch Denham and occasionally,
  attend training conducted at Bosch service headquarters in Germany.
• Abide by all prevailing Health and Safety instructions
• In abnormal situations (sickness, annual holiday, product actions etc), assist in covering service demands outside of the jobholder’s nominally specified territory.
• Work closely with FSE Area Managers to plan workload, diary and customer prioritisation.
• Work towards agreed targets and objectives in relation to Response times, Fix times, Daily call volumes, Weekly reports, Sales and Contract renewals
• Daily contact and cooperation with WTE and SLC teams in relation to workload, completed and pending calls / jobs to ensure accurate customer communications and resource management
• Respond to service requests as per the prevailing priorities and timings

The jobholder will:

• Be flexible in their approach to all aspects of their work

• Have a service mentality geared towards assisting customers.
• Communicate proactively and effectively at all levels, both within Bosch and with customers
• Be diplomatic and professional at all times and especially in those rare cases when it is not possible or fair to accede to a customer’s demands.
• Have the confidence to contribute suggestions and criticisms (in order that systems and processes may be improved) and, do so in the full knowledge that such input is valued by the organisation.
• Work collaboratively across all areas of the AA/SEU business.
• Understand the goals and operating targets of the Division and the way in which this role contributes towards the success of AA/SEU.

Bosch offer a competitive salary and pension contributions. With a great package of benefits including annual bonus, private health care, a health cash plan, life assurance and other discounted benefits. We will also provide many opportunities for personal and professional development.

Location: Denham (Bosch UK headquarters)

Internal Job Band: 8