Customer Service Advisor - Leeds

Reference

Publication end date

Close Date

03/05/2023

Job Profile

Customer Service - Customer Service Advisor

Title

Customer Service Advisor - Leeds

Contract Type

Permanent

Job Purpose

Providing an excellent front-of-house customer service experience

This is a multifaceted role, incorporating Customer Service responsibilities alongside Health & Safety, IT, Administration, and general day-to-day duties. This role presents an ideal opportunity for individuals who are passionate about providing outstanding professional support within the education sector, within a fast-paced environment.

What you’ll be doing

• 
  Ensuring that students have an excellent experience whilst being at BPP
• Covering reception desk and greeting visitors (part of team rota, covering evenings and weekends)
• Facilitating and scheduling computer-based assessments
• Overseeing material stock levels for course delivery; maintaining and ordering
• Liaising with internal departments in support of administrative tasks
• Building close relationships with students, staff, and contractors
• Consistently providing a high-quality service
• Acting as first point of contact for facilities and building issues that might arise
• Providing support for BPP events as well as providing classroom support
• Managing refreshments and room bookings for internal and external events
• Providing a first line response to the IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
• Distributing internal and external post
• Acting as a Health and Safety Contact, First Aider and Chief Fire Marshall

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare, and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Job Background

Please note that working hours will cover the opening hours of the centre, some weekends, bank holiday cover is required.

Key Responsibilities:

Please see the job description attached.

Department

Facilities & Customer Services

Location

UK, North, Leeds

Candidate Criteria

• A proven record in providing exceptional levels of customer service
• Must take ownership of issues and associated responsibility for completing a task
• Well organised and self-disciplined with ability to prioritise under pressure
• Able to work in a team and independently
• Attention to detail
• Great time management skills
• Ability to build a strong internal work
• Excellent communication skills, both verbal and written
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint etc

Contract Hours

37.50

FTE

1.00

Salary

22400