Customer Service Advisor - London Fitzwilliam House

Reference

Close Date

30/05/2023

Job Profile

Customer Service - Customer Service Advisor

Title

Customer Service Advisor - London Fitzwilliam House

Contract Type

Permanent

Job Purpose

Providing an excellent front-of-house customer service experience

We are seeking someone who is passionate about excellence and customer service. You will be enthusiastic, adaptive and keen to work collaboratively, becoming an integral part of our Facilities and Customer Service Team.

What you’ll be doing

• 
  Opening / closing the building and maintaining security levels (building sweeps for people on site when closing etc)
• Providing an excellent customer service to all (students, staff, clients)
• Liaising with internal departments in support of administrative tasks
• Managing sufficient material stock levels in support of course demand
• Manage the centre's Computer Based Testing.
• Acting as the first point of contact for facilities / building issues (building management, landlord and contractors)
• Managing the facilities Cloud FM portal (reviewing jobs raised, logging new reactive tasks, monitoring job progress)
• Acting as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
• Overseeing annual external H&S audits, covering general H&S and Fire Risk
• Building and maintaining close relationships with contractors, students, and staff
• Providing a first line response to classroom IT queries and troubleshooting issues as well as logging issues with the IT service desk and installing basic IT kit
• Covering reception as part of a rota (includes weekends and evenings)
• Distributing internal and external post
• Providing support and managing refreshments for internal and external BPP events

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare, and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

Please refer to the job description.

Department

Facilities & Customer Services

Location

UK, London, London Fitzwilliam House

Candidate Criteria

• Demonstrable record of providing assistance within a facilities, property or retail environment
• Ability to take ownership of issues and associated responsibility for completing a task
• Well organised with attention to detail and self-disciplined with ability to prioritise under pressure
• Ability to work within in a team environment as well as independently
• Great time management skills
• Ability to build and maintain strong stakeholder relationships
• Excellent communication skills, both verbal and written
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g., Microsoft Word, Excel, and PowerPoint

Contract Hours

37.50

FTE

1.00

Salary

24500