Student Enrolment Advisor

Reference

Publication end date

Close Date

02/06/2023

Job Profile

Sales - Contact Centre

Title

Student Enrolment Advisor

Contract Type

Permanent

Job Purpose

Helping students make their first steps to success

From providing outstanding customer service to our students, to ensuring they can register on their programme in a timely manner, you will play an important role in ensuring students have the guidance they need to succeed in their studies. As the central point of contact for student enquiries, you will develop strong relationships with students and play a role in helping them reach their potential.

What you’ll be doing

• 
  Providing an effective and innovative phone customer service experience to our University students.
• Providing information, support and advice on non-academic queries (including but not limited to university policies and procedures, finance and funding, health and welfare, societies, accommodation and learning support)
• Maintaining accurate records and information for students using the MS Office suite, the CRM system, Salesforce, and internal student information systems.
• Helping to develop effective processes to get the information required for a proactive approach to student support.
• Sharing knowledge and experience with other BPP teams to ensure a standard high level of service is maintained.
• Recording data accurately to monitor students’ cases, progress and resolutions.
• Making suggestions for improvements to the service offered by the University Service team, and work on the implementation of changes where required.
• Maintaining awareness of current developments in relevant areas, such as new BPP processes, practices and policies.
• To adhere to BPP Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at work Act (1974) and relevant EC directives.
• Adhere to internal Ethics policy.

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. . Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

Please see the JD attached

Department

Contact Centre

Location

UK, North West, Manchester St James's

Candidate Criteria

• The candidate will be experienced in managing high inbound and outbound phone activities.
• Outstanding understanding of student support issues preferred.
• Able to demonstrate strong planning and organisational skills
• Ability to construct professional email/written communications
• Ability to achieve goals and deadlines as set by the business.
• Ability to communicate via phone with students and staff in a helpful and professional manner.
• Confidence in dealing with difficult or sensitive situations.
• Good organisational and time management skills.
• Good understanding of the HE environment.
  

Contract Hours

37.50

FTE

1.00

Salary

Competitive