Support Administrator

Apprenticeship Advisor

Location: London Portsoken Street

Additional Details: Hybrid role – working from home as well as the location above

Full Time

Salary 25k

Be the driving force behind excellent student pass rates

Help deliver and enhance our support model proven to improve pass rates, operational relationships, and the overall student experience.

Providing administrative support to the team offering a proactive, personalised approach to all apprentices and trainees across our Accountancy & Tax courses, you’ll help guarantee learners are fully and positively prepared for their exams.

From initial onboarding to monitoring attendance and progression, play a key role in facilitating the success of tomorrow’s industry talent.

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between BPP's London Portsoken Street centre and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

What you'll be doing

• Supporting the onboarding of new students – sharing and managing key information as well as learning plane
• Monitoring student attendance and progression to guarantee ESFA and Ofsted compliance
• Completing essential follow-ups to compile evidence of students' study progress
• Managing various student questions and concerns
• Recording all contact with students receiving educational support
• Organising and facilitating progress review meetings as per the Apprentice Learning Plans (ALPs)
• Managing the contact points for learners on apprenticeship programmes
• Maintaining the submission process including student reviews and feedback

Candidate Criteria

What we're looking for

• Strong logical approach to diverse tasks – ideally with a lateral thinking approach
• Self-motivated with a proven proactive attitude
• Excellent organisational skills and ability to meet strict deadlines
• Ability to effectively manage and prioritise workloads
• Great communication skills – both verbal and written
• Confident and collaborative team player
• Passionate about learning new skills and using new technologies
• Strong working knowledge of Microsoft Office including Outlook, Excel & Access
• Positive experience of working in a busy office environment

The successful candidate will be required to undergo an Enhanced DBS check.

This post is exempt from the Rehabilitation of Offenders Act 1974. The successful candidate will be required to declare any convictions, cautions, reprimands, and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013), as well as undergoing a DBS check.

Job Type: Full-time

Salary: £25,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in London