Customer Service
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
BraForMe is the leading online lingerie retailor in the UK. Partnering with some of the largest U.K and European lingerie brands, they service their international customer base through their own website and 3rd party marketplaces (eBay, Amazon, etc.). Having grown significantly in the preceding 2 years, they pride themselves on having one of the most inclusive ranges of sizes, colours and styles.
BraForMe's success can largely be attributed to its customer centric principles, ensuring our customers can trust us with arguably one of the most intimate aspects of their lives.
Job description
We’re looking for a Customer Experience Executive to support our rapidly expanding team. If you’re highly motivated, problem-solving, and passionate about providing a truly unforgettable customer experience, we would love to hear from you.
You will be given responsibility and autonomy from day one. This means you’ll be expected to provide valuable insight into how we can improve our processes and ultimately best serve our customers. We pride ourselves on hiring individuals who actively want to improve their skills and we would love to facilitate your growth by giving providing you with the skills and environment to thrive in.
The hours of the role will be between 08:00-17:00 Monday to Friday.
What will you do at BraForMe:
- Manage the customer experience across all our online platforms (Shopify, Amazon, eBay, social media channels, etc.). This includes messaging, emails, and telephone conversions.
- Be responsible for simple monetary responsibilities for returns and exchanges.
- Manage cases on eBay and A-Z claims on Amazon.
- Manage daily orders with our suppliers through B2B portals.
- Additional admin to meet any requirement of the business on a day-to-day basis.
We would love it if you:
- Have a keen eye for detail.
- Are a great multitasker and methodical about how you approach your workload.
- Have experience with messaging platforms such as eDesk (Xsellco), and/or marketplaces, inc. Amazon, eBay, Shopify, Secret Sales
- Are comfortable with technology, including Excel and Microsoft.
- Are extremely confident in writing professional communications with good grammar and using relevant brand and sizing language.
- Are passionate about fashion!
Job Types: Full-time, Permanent
Salary: Up to £24,382.80 per year
Benefits:
- Employee discount
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: In person
Reference ID: CS-May23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service roles across BraForMe's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,383 - £24,383 bracket, including retirement vesting and health parity.
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