Customer Service Agent
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Position Overview & Specifications
Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!
As a Customer Services Agent, you will be a key member of our Commercial team focused on providing excellent customer service and providing support to the South West and South Wales region. You’ll be responsible for dealing with inbound enquiries from customers and pricing/chasing/winning orders. You’ll will respond to enquiries and work in an organised fashion, tracking orders and communicating with key stakeholders right up to delivery on the customers doorstep!
Based in an office environment as part of a small team, you’ll work with our customers and transport teams via telephone and email to coordinate delivery of our concrete building products. Working for the largest independent construction materials business in the UK and Ireland, you won’t be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them.
Do you have ?
· Customer service experience
· Excellent customer service skills
· The ability to build rapport quickly
· Good attention to detail
· Efficient multi-tasker
If you have existing experience or knowledge of the building products industry, great, however for us that’s not the be all and end all!
At Breedon, we pride ourselves on our excellent customer service; in making a material difference to our customers. Our customers love the fact that we pick up the phone, understand what they need and consistently deliver. You’ll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour.
Job Type: Full-time
Salary: From £28,000.00 per year
Benefits:
- Company pension
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Expected start date: 26/06/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Construction
Based on transatlantic hiring benchmarks for Customer Service Agent roles across Breedon Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Construction.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £28,000 bracket, including retirement vesting and health parity.
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