Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Contract Type: Full Time
Location: Milton Keynes, Kiln Farm
Brit Books is a fast growing online retailer based in Milton Keynes looking to expand their customer service team, and are looking for an individual who demonstrates excellent professionalism and determination.
We sell used items through various marketplaces such as Amazon, eBay, Abe and many more.
As the primary point of contact for our customers, your job will be to provide them with an excellent experience, by managing their orders, enquiries, and providing aftercare.
The following are essential:
- Excellent communication skills in both writing and speaking in English.
- Excellent computer & typing skills.
- Ability to write in a formal and polite manner.
- Keen to learn and implement new knowledge effectively and accurately.
- Previous e-commerce customer service experience.
- Familiar with online market places.
Key Tasks:
- Communicating directly with customers via email.
- Monitoring feedback and reviews.
- Daily reporting on performance, issues and providing feedback to relevant departments in order to improve customer experience.
Job Type: Full-time
Salary: £10.00 per hour
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- MILTON KEYNES: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Brit Books Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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