IT Service Desk Engineer
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Purpose:
Operation and staffing of the BAS IT Service Desk. Providing first and second line response and support for all calls and requests from users of the BAS IT service. This will include supporting BAS headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.
Duties:
- Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system.
- Escalating and tracking higher level support calls to others in the IT Team.
- Diagnosis of problems over the phone, via email or face-to-face,
- Installing and upgrading user endpoints including Windows, Linux and Apple operating systems.
- Maintaining shared network printing facilities.
- Updating the Service Desk procedures, IT support documentation and user instructions.
- Follow accurately all current procedures.
- Monitoring IT systems and notifying the relevant teams when irregularities occur.
- Assisting IT engineers with hardware & software repairs and upgrades.
- Undertaking network/communication tasks e.g patching, setting up telephones and extensions as required
Job Types: Full-time, Permanent
Salary: £25,702.00-£32,129.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Store discount
- Work from home
Schedule:
- Flexitime
Work Location: In person
Reference ID: BAS 23/44
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Regional Agencies
Based on transatlantic hiring benchmarks for IT Service Desk Engineer roles across British Antarctic Survey's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Regional Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,702 - £32,129 bracket, including retirement vesting and health parity.
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