Call Coordinator
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Are you a confident Customer Service Advisor with Call Centre, Hospitality or Retail experience? If so, this could be the right opportunity for you! Please Apply Now - Immediate interviews!
We're looking for confident and dedicated candidates who are looking for a permanent role in Cardiff. The site we're recruiting for is accessible by public transport but your own transport would be advantageous (based in Pentwyn, North Cardiff). There is free parking on site and a great modern working environment.
You will be taking calls and receiving messages with equipment faults from businesses throughout the UK. Your role will be to log the fault or issue and offer a solution, which could be a visit from an engineer or may be a remote fix via the telephone.
This role does include weekend work on a rota, so full flexibility is essential. The earliest start time is 08:00 and the latest finish would be 19:00. You would tend to work 1 in 3 weekends.
To be considered for this role you must:
- Have Customer Service/Retail/Hospitality experience within the last 2 years
- Great numeracy and literacy skills
- Be fully flexible on working hours
Please apply now!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Call Coordinator roles across Brook Street's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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