General Manager - Dog Day-care

We have an exciting opportunity for a General Manager to join the Bruce's family at our picturesque Wellington Country Park and Cookham site.

Our GM's are our leaders who support and develop our enthusiastic teams of dog caring professionals. The GM is at the heart of delivering an exceptional experience for both dogs and their owners

As the General Manager you will oversee the operations of multiple day care centres.
For clarity you are more like a regional manager. This involves a relentless focus on dog enrichment, learning and development, customer service, health and safety and all the commercial aspects of running a successful Daycare Centre.

Reporting to the Operations Manager and working side by side with the Day Care Manager they lead the team at a centre level. Bruce’s supports its managers to lead with autonomy, the overall mission is to deliver ambitious and profitable growth through an engaged, motivated, and happy team.

As well as dogs, people are critically important to our business and you must be able to manage teams of dog enthusiasts across multiple locations. You will provide great development channels for them in coordination with our Learning & Development team and also be able to deal with all aspects of HR.

Tying all this together is the Health and Safety knowhow you must possess; ensuring the centre is compliant, risks are sighted and mitigated and licensing regulations are strictly adhered to.

Above all else, you absolutely love dogs and can work with them in all seasons; freezing cold, super hot, muddy wet and bone dry!

Our General Managers work 40 hours a week with flexibility being required from 7.30am to 5.30pm and this role will be managing our two sites in Berkshire.

Responsibilities

• Deliver an unrelenting focus on our values - caring, passionate, positive and reliable - throughout your operations
• Coordinate and oversee daily operations at the centre specifically focussing on dog enrichment, team morale and continual development
• Manage, oversee and mentor our teams to deliver exceptional standards of dog and customer care
• Manage the daily operational challenges of our centre
• Project management for capex projects up to £100k as well as budgeting including a good understanding of P&Ls
• Own the commercials for each centre
• Weekly and monthly reporting to the Senior Leadership Team
• Support marketing in gaining new customers
• Work tirelessly on retaining your existing customers
• Coordinate logistics of doggy buses, people and dogs across the centres
• Manage and mentoring of support, drivers, carers and grooming team
• HR responsibilities and onboarding of employees as well as to oversee the recruitment procedure and have the final say on key hiring decisions
• Manager monthly payroll submissions
• Managing and overseeing labour costs
• Mobilisation and running of open days

Ideal Candidate

• An uncompromising love for dogs!
• Experience managing people across multiple sites and delegating tasks
• Ability to build great rapport with teams across multiple locations
• Experience in licensing of some sort
• Proven experience as an Operations or General Manager
• Good at problem solving and decision maker.
• Strong time management and able to work to targets and set goals
• Proven ability to successfully manage internal and external stakeholders
• Flexibility to attend multiple centres at short notice
• Flexibility to work across a seven day week at short notice
• Experience in planning, budgeting and executing centre development projects
• Proficient IT user (significance of IT in our business is not to be underestimated)
• Excellent communication skills on a variety of levels

What you get in return:

• Lots of dogs to play with and cuddle!
• Competitive annual leave
• Working in idyllic, rural location in and around Home Counties
• Ongoing professional development (you will play a key role in driving this)
• Opportunity to learn and develop your experience in a very unique SME
• If you have a dog you can bring it to work (there are some quirks to this benefit and we can explain further during the recruitment process)
• Opportunity to work with a young, vibrant and energetic leadership team with big ambition
• Membership to LifeWorks, the world’s largest employee assistance programme
• Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more
• Pension contributions

Job Types: Full-time, Permanent

Salary: £35,000.00-£37,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Cookham: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Can you demonstrate experience managing P&L accounts and budgets?

Work Location: In person

Reference ID: GM Radletts