Student Experience Advisor

Location: Brunel University London, Uxbridge Campus

Salary: S5 Grade from: £27,793 to £29,150 inclusive of London Weighting with potential to progress to £31,437 per annum inclusive of London Weighting.

Hours: Full-time

Contract Type: Permanent

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home

Student Living provides integrated residential and accommodation services on and off campus to one of the largest Campus based Universities in London. As a Student Living team, we are genuinely passionate about the student experience, inspiring our team of staff individually and collectively with development and succession planning, work life balance and wellbeing, upholding equality, diversity and inclusion at all times. We have achieved Investor in People gold status.

With over 4500 students living within residences, the Student Experience Team delivers administration processes for a vast number of students. We are looking for a professional and proactive customer focused individual to join our Student Experience Team, to support the enhancement of our student experience. We require a highly motivated individual to provide a residences advisory and reception service to staff, students, conference guests and visitors plus administration support to the office whilst working closely with the wider Student Living team in delivering a high standard of student and conference customer service support. ‘The Customer First Experience’ is at the forefront of our Student Experience team, assisting students, conference guests and visitors with all enquiries and signposting to University specialist services or other areas as required.

The Student Living offices is a busy, friendly team environment that provides a high standard of customer service support to students, conference guests and visitors. With excellent IT and organisational skills, you will support our processes, assisting with the provision of customer service support. You will work flexibly, with a main responsibility as the first point of contact for all students’, conference guests’, visitors’ and staff enquiries, maintenance requests and presenting advice on Student Living policy and procedures. You will also be able to move across areas of work as necessary, to respond to workloads peaks. You will work collaboratively with team members within Student Living, with other key stakeholder and with central student services.

You will have great organisational skills in addition to brilliant attention to detail, coupled with the ability to coordinate work streams and keep to tight deadlines. You must also have a good telephone manner plus the ability to communicate well, verbally and in writing, with staff, student and conference guests, showing confidence and patience. Previous experience in a similar administration role is essential as are initiative and flexibility.

You will have the ability to adapt and pick up new information quickly and easily, as well as excellent communication, interpersonal and team working skills. Strong knowledge of Microsoft word, excel and outlook is essential. This role will provide opportunities for cross-working and continued professional development. The successful applicant will need to be passionate about delivering strong customer focussed service to support the University strategic 2030 vision of student recruitment and retention whilst contributing to the financial sustainability of BUL by proactive continuous improvement of our services to meet customer need. The role will help deliver a high-quality service within a 24/7 customer focussed environment and so some weekend working will be required.

Please include a supporting statement with your application, detailing how your experiences and skills match the job description and personal specification.

Interviews will take place on week of 03 April 2023 in person.

For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk

If you have any technical issues please contact us at: hrsystems@brunel.ac.uk

All Applicants should be eligible to live and work in the UK.

Brunel University wishes to promote an inclusive and diverse workforce and create a culture that values the contribution of all backgrounds and communities. All employees will be recruited, selected and appointed in line with our equality and diversity policy.