Service Delivery Manager

Service Delivery Manager

Job Req ID: 10228 Posting Date: 01-Feb-2023 Function: Agile Capability Location: Riverside Tower, Belfast (N.I), United Kingdom Salary: Competitive plus benefits About BT BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
About this role
The Legacy TCS Transformation project is critical for the future of BT and it’s transformation and modernisation plans. We have outsourced BT’s legacy Integration and Tooling applications, but they are currently still critical to the business and support a large percentage of BT’s business. This role is critical to ensure the on-going service, delivery and stability on these applications, while working with wider BT’s teams to work on their closure. We must also ensure we are tracking the performance of our new strategic partner against the contract for financial, build and delivery KPIs.
You'll have the following responsibilities

• Responsible for the tracking and driving of adherence to the contractual KPI’s for the Architecture applications in scope of the Digital Transformation project
• Responsible for tracking and auditing the spend (CapEx and OpEx) for the Architecture applications in scope of the Digital Transformation project
• Ownership of security processes and tasks which must be owned from with BT for the Architecture applications in scope of the Digital Transformation project
• Leading on scoping, initiation and completion of transformation projects relating to legacy applications
• Working with wider teams within BT on the projects and initiatives to close applications and work as part of the TechCo 500 team
• Working closely with the Architecture SRE team to ensure adherence to SRE and security initiatives and best practice

You'll have the following skills & experience

• Change: Experience in change management in order to deliver change successfully, ensure it is embedded and maintained
• Subcontractor Management: Experience working with sub-contractors, embedded within teams or working at arms length, setting and managing quality deliverables with time, cost and quality criteria
• Finance: Experience in budgeting, demand and cost management. Management of PO’s and receipting for sub-contractors
• Experience in tracking KPI’s for either run or build (ideally both) of applications in order to track performance of teams supporting
• Stakeholder Management: Develop close relationships with customers, vendors, suppliers and BT employees at a senior level, confidently present information at all levels
• A good overall understanding of BT’s Integration estate, ideally have worked directly on one or more of the Integration systems in delivery and/or operational role

Benefits
As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, significantly discounted BT products, access to equity schemes and an attractive pension offer. Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..