Customer Service / Office Administrator
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Position Overview & Specifications
We are looking for an experienced Customer Service / Office Administrator to join our team at the BT Local Business, based in Kempston, Bedfordshire.
A minimum of 1 years previous office based customer service experience is preferred, administration experience is essential.
The role will involve order entry, liaising with our customers to help resolve their service issues, general office administration duties. Our customer base is predominantly BT customers already that we have long standing relationships with so on-going support of these customers is key to ensure they stay with BT for their future needs. The Role is extremely varied as every service or fault issue is unique and will involve you working with various different divisions in BT to find a resolution. We are a team of about 30 sales staff whom you will liaise with and help with their issues in order for them to gain repeat business again and keep our customers happy. A friendly but organised "can do" attitude is needed in order to keep our team and customers satisfied. The ability to multi task and meet deadlines is a must. We are a friendly but energetic busy office who believe in strong team work and excellent customer service but also having a bit of fun along the way.
We look forward to meeting you at the BT Local Business.
Previous Candidates need not apply
Work remotely
- No
Job Types: Full-time, Permanent
Salary: From £21,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bedford MK42 7PN: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 05/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service / Office Administrator roles across BT Local Business (Jtalk Ltd)'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,000 - £21,000 bracket, including retirement vesting and health parity.
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