Chairman & CEO Complaint Specialist
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Chairman & CEO Complaint Specialist
Job Req ID: 14149 Posting Date: 06-Apr-2023 Function: BT contact centres Location: Alexander Bain House, Glasgow, United Kingdom Salary: 28,000.00 The Role You’ll be dealing with customers who have raised complaints through various channels and with various stakeholders within BT. You’ll be owning and resolving your customer’s issues, providing the best customer experience possible. Using Great Conversations to provide an effective, efficient and enriching experience at all times You'll have the following responsibilities- Building relationships and managing customers through all types of complex and multi-faceted issues and ensuring that the BT Brand is protected.
- Delivering high levels of CX through the effective use of written and verbal communications at all levels up to including Chief Executive and CEO.
- Dealing professionally and delivering the highest levels of service to extremely high profile customers with the ability to influence BT’s perception in the market and brand. For example, Members of Parliament.
- Using commercial thinking to determine the right level of compensation awarded to customers.
- Dealing with all elements of a customer’s services for example provision of service, faults and billing.
- Demonstrating a high degree of curiosity when resolving customer issues and effectively identifying opportunities to strengthen business and create additional revenue. This includes spotting contingency solutions to keep your customer connected whilst dealing with the issue/complaint.
- You’ll have great communication skills and the ability to have great conversations with Customers, Stakeholders, Partners and other Lines of Business (LOB) in challenging situations and champion the customer experience at all times. You’ll avoid using jargon, blaming others and ensuring all parties involved in dealing with any issue are clear on next steps and actions.
- You’ll be setting clear expectations of what happens next on all cases, anchoring realistic expectations with customers.
- Creating collaborative working relationships with BT Group, Business Partners and Suppliers feeding back on any process failures, Root Cause Analysis (RCA) in order to enhance the customer experience and drive NPS.
- Being available for customers on the inbound call queue and e-mail for the duration of your shift.
- 12 months relevant work experience, in either Complaint Management or Customer Relationship Management or related fields.
- 5 GSCE or equivalent grade (including B in Maths and English) or NVQ Level 3 in Customer Service or proven track record in an equivalent field.
- Salary of £28,000
- 22 days paid holidays
- World-class training and development opportunities
- Share option and pension scheme programmes
- Flexible benefits to fit around you
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Telecommunications Services
Based on transatlantic hiring benchmarks for Chairman & CEO Complaint Specialist roles across BT's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Telecommunications Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £28,000 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Telecommunications Services openings directly to your inbox.
