HR Advisor

HR Advisor - FTC

Job Req ID: 13814 Posting Date: 08-Apr-2023 Function: HR Location: Assembly, Bristol, United Kingdom Salary: Attractive + Benefits About this role - FTC until 31st January 2024 The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience. You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on the call or chat. You are expected to support our colleagues through different contact methods including phone lines, live chat, and case system. Our aim is understanding our colleague’s priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.
Key Responsibilities

• Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems
• Identifying business development needs
• Using HR information systems to access, input, and compile data
• Ensure we deliver a resolution at the point of first contact if possible
• Proactively own the query to ensure a resolution will be found ensuring expectation are managed
• Ensure continuous self-education on HR Processes, policies, and systems so as to have an in-depth but broad knowledge of BT HR
• Contribute to the delivery of objectives and service level agreements
• Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience
• Prioritise own workload in an efficient manner and anticipate problems
• Creating, implementing, and administering employee policies
• Working closely with other internal teams to support and resolve problems where possible
  

Skills and Experience

• Confidentiality: Understand the need for confidentiality regarding documents processed, systems maintained and access to confidential material within the HR community.
• Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems.
• Colleague Experience: Delivering a service which goes above and beyond our colleagues expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way & putting the needs of our colleagues first.
• IT Competency: Able to learn/pick up how to use internal systems
• Communication & Listening: Must have good listening skills and use questioning techniques to clarify the customers’ problem and identify potential solutions. Ability to clearly articulate and advise on resolutions in a way that our customers will understand both written and verbally as well as having a positive attitude and professional telephone manner.
• Resilience: Ability to deal with difficult or heightened emotional conversations and able to recover quickly

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We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.