Internal Communications Manager

Internal Communications Manager, Consumer (Business partner for Commercial)

Job Req ID: 15806 Posting Date: 05-May-2023 Function: Corporate and Regulatory Affairs Location: One Braham (4140), London, United Kingdom Salary: Competitive Why this job matters
BT Group is going through significant change. We’ve got big plans for where we want to be and we’re on the right track: Consumer plays a huge part in that.
Consumer is made up of three exceptional brands – BT, EE and Plusnet, and we’ve recently announced EE as our flagship brand. We have around 20,000 employees across the country – from head office folks through to contact centres and stores. We have 30 million customers who enjoy our amazing products and services.
We need to make sure we’re telling our brilliant and compelling story that sets out where Consumer is going and what we’re doing, so that we create a community of advocates both for Consumer, and in turn for BT as a whole.
Commercial is a critical team in Consumer, responsible for all our sales teams and how we support them. The team has a new MD (Bridget Lea) and a new strategy to launch as a key Consumer priority.
As the Internal Communications Manager business partnering the Commercial team in Consumer, you’ll be responsible for a few big things:

• Business partnering our Consumer Commercial team, owning their comms strategy and plans, including comms across Consumer and BT as well as within the teams themselves.
• Giving thoughtful and brilliant advice to the MD of Commercial and their leadership team on all internal communications matters
• Bringing the future to life for Commercial colleagues in a way they can advocate for Consumer’s strategy, its’ products and services, and as a place to work.
• Designing and delivering brilliant internal communications and campaigns across Consumer’s Commercial team and beyond.

What you’ll be doing

• Demonstrate a strong ability to challenge and influence at all levels of the business in a positive and respectful way
• Be an active, engaged member of the team, providing insight and feedback, and supporting and helping others in their development
• Demonstrate a solid knowledge of BT’s strategy, our Consumer strategy, our IC strategy and how they’re connected, to help drive understanding across the business through the communications you create
• Make sure the Commercial strategic narrative, tone of voice, visual approach and campaigns mean that we’re always connecting with our people in the very best way so that they can advocate for Consumer
• Actively build great relationships with key stakeholders across Commercial and Consumer, to develop a strong understanding of our priorities, challenges and audiences
• Be a trusted advisor to the MD, Commercial and the Commercial leadership team
• Play a key role in delivering Consumer Live each year.
• Be a collaborative and supportive member of the Consumer Internal Communications, happy to muck in outside of your immediate role remit to drive the wider team’s success

The skills you’ll need

• Significant experience in delivering internal communications in a highly complex and fast-paced organisation
• Proven ability to operate in an advisory capacity to senior executives with brilliant outcomes
• Strong commercial nouse with a real passion for how to make great communications decisions based on it
• Ability to work in a matrix
• Ability to work at pace and to oversee outstanding execution of multiple projects
• Proven ability to develop and execute communications strategies and plans across multiple channels and audiences
• Demonstrable evidence of positively influencing employee engagement

Benefits

• Competitive salary
• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Competitive employee discount on BT/EE products
• Competitive friends and family discount on EE Mobile
• Access to our brand new, innovative office spaces
• Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network

About us BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.