Administrator/Receptionist

Administrator/Receptionist Reading Clinic Permanent £22,600 + Fantastic Benefits
Full Time, 40 Hours Per Week (Mon - Fri, with occasional Saturdays) Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. Role Overview Our Reading Health and Dental Clinic has a full-time opportunity for an Administrator/Receptionist to support the team. No day is the same in this fast-paced, busy and varied role. As well as the background administrative tasks you will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service, even under challenging circumstances.
What you’ll do:

• Develop an understanding of the different service lines we offer and work across them on a day to day basis.
• Manage administrative tasks accurately and support your team during busy times.
• Manage clinician diaries including booking and rescheduling of appointments.
• Complete clinic preparation for customer appointments, assisting with chasing results and producing post appointment correspondence.
• Assist with any customers queries face to face, on the telephone or email.
• Complete housekeeping duties for the reception area.
• Liaise closely with clinical colleagues to ensure that client reports, referrals and correspondence are issued within the required timeframes.
• Contribute towards meeting centre financial and NPS KPIs process improvement

What you’ll bring:

• Exceptional customer service, communication and administration skills.
• Ability to deliver top quality, accurate administration at speed.
• Excellent attention to detail and ability to multitask.
• Have experience working in a front facing and/or administrative role.
• Good MS Office skills.
• Collaborates in a team environment.
• Organised, flexible and proactive.

Why Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them. Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you've been. This is where you're going. This is what we have belief in. Time Type: Full time