Sales Advisor - Inbound

Customer Retentions Adviser

This role can be either a Fully Remote role or a Hybrid role via our office in Staines, Middlesex. TW18 3DZ

Salary is £23,500 - £25,000 (dependent on location) + £500 bonus to be paid on completion of probation

Full Time - 37.5 hours per week - Shifts from 8am-8pm. One half Saturday a month

Part Time - 30 hours per week - Shifts from 8am-8pm. One half Saturday a month

JOIN OUR HEALTHCARE HEROES

Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB . We are a family of thousands and growing . Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world .

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

Role Overview

As a Renewals Adviser you’ll be on hand to guide our existing customers through their policy renewal conversations. It’s not a new business sales role. You’ll speak to existing customers who already recognise the value Bupa can offer, allowing you to focus on delivering the right outcome and best level of healthcare for them and their families.

At Bupa, we want our colleagues to not only grow, but thrive at work. So if you can bring us the sales experience we’re looking for along with a passion for great customer service then we’ll help you build a purpose driven career at a company that truly has belief in you.

What you’ll do:

• Guide our customers through the renewals process, ensuring each customer has a great experience whether it’s the first call of the day or the last
• Take ownership of customer queries, managing them through to resolution
• Diagnose customer needs through effective questioning techniques
• Introducing our tailored products and services to suit the needs of our customers.
• Accurately maintain our customer database, ensuring all conversations are documented and actions are recorded

What you’ll bring:

• Previous sales experience is highly preferred.
• Great interpersonal skills with a genuine passion for customer service and helping others
• The ability to influence and explain complex information in a simple manner
• Strong PC skills
• An enthusiastic, can do attitude with a desire to achieve goals

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Customer Renewals Adviser you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan with up to 12% employer contributions. (Bupa will double your pension contributions)
• Life Insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits to suit your lifestyle

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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