Head Receptionist

Who are we?

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Head Receptionist.

As the Head Receptionist you will be expected to take responsibility for the reception function along with the reception team. You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.

The ideal candidate would posses excellent communication and leadership skills along with the ability to priorities tasks and multi-task. At least 2 years in a similar position is essential.

Key Responsibilities of the role:

• Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
• To promote and maintain the professional profile of the Reception team.
• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
• Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

Requirements of the role:

• Proven experience in front office with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Experience of using IT Systems on various platforms
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us:

Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

When you’re perusing the Eastbourne hotels, there isn't any finer than this beautiful listed Victorian building near the promenade. The Burlington Hotel offers you views of the seas whilst you enjoy the restaurant or bar and lounge. Enjoy the sea air as soon as you step out of the front door and relax fully into your seaside holiday.

With 159 bedrooms available which include; standard single, sea view single, standard double, standard twin, sea view double, sea view twin and superior sea view twin. All ensuite for the most comfortable stay.