Customer Service Representative
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Here at Business insurance solutions Ltd, we trade as VanCompare Direct, VanLine Direct and Business Compare.
Our business has gone from strength to strength and is now a well known household name within the commercial vehicle market.
We are looking to further expand our Technical Broking Team. We are looking for people with a good, solid work ethic who can be relied upon to treat our customers with utmost care whilst providing fantastic customer service.
All training is to be conducted onsite in the Guildford office which will also be your place of work. We occupy a newly furnished, tech heavy office which is conveniently located opposite Guildford Train Station.
Duties will include but are not limited to:
- Arranging adjustment quotes
- Issuance of insurance contracts
- Administering renewal notices
- Managing your own diary
- Hitting targets and KPI's
- Meeting our customers' demands and needs to resolve situations
Overtime available too
£22,000.00 Basic Salary, Monthly Bonuses & Incentives with a realistic OTE of up to £26,000.00 P/A.
Lots of room for professional progression and development.
Job Types: Full-time, Permanent
Salary: Up to £25,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
COVID-19 considerations:
Covid tests
Work Location: One location
Reference ID: Insurance
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Business Insurance Solutions Ltd (Van Compare and Business Compare)'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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