Call Centre Agent - Full and Part Time positions
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Be part of a driven and successful team
Come and join us in our exciting venture at our Parts Plus facility on Whiffler Road. If you want to work in a vibrant environment and for a first-class company, then keep reading!!
Our friendly team of Call Agents are key to the relationships we have with our customers and to the success of our business. They are able to work well under pressure whilst still maintaining an excellent level of customer service.
We are looking to expand our team with 2 enthusiastic individuals who are ready to bring their skills and experience to our very busy Parts Team at Whiffler Road in Norwich – don’t worry about experience we have a fantastic training programme which will provide excellent support to get you up to speed, all you need is the desire to start a great new career.
Furthermore how does a £600 joining fee sound? Then read on and apply!
Your main responsibilities will include:
- Building on existing customer relationships to enhance our sales success.
- Working as part of a motivated team to deliver great customer service.
- Helping to identify customer’s requirements.
- Providing an excellent first point of contact to the customer by telephone.
The successful candidate will be an organised, effective member of the team with a positive attitude.
Busseys are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief. We are opposed to all forms of unlawful and unfair discrimination.
In return, you will enjoy a highly rewarding role within our business, a competitive salary, bonus scheme and excellent employee benefits.
As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.
To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064
Job Types: Full-time, Permanent
Benefits:
- Company pension
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Centre Agent - Full and Part Time positions roles across Busseys Norfolk's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,544 - £32,530 bracket, including retirement vesting and health parity.
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