Operations Assistant

Job Summary

Cab My Ride relies on the people who run operations & mission control, know as dispatcher, it’s vital Cab My Ride people, provide the best service in Southampton. We’re known for the 5 star service we provide to both drivers and riders, this needs to be carried out at all time throughout all situations.

Your main responsibilities are:

• Answer incoming calls to the call centre, and assess what kind of vehicle and how many vehicles are necessary to respond
• Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
• Provide excellent customer service
• Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling
• Direct customers or clients to relevant departments for questions relating to products or services received
• Keep detailed records of call information, relevant location, and vehicles dispatched
• Use computer systems to manage dispatch schedules, record call details, and create reports
• Plan and organise driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns
• Adhere to strict delivery deadlines
• Effectively manage own workload, and work unsupervised
• Perform basic administrative work, including data entry
• Record any crime reports accurately and to government standards
• Manage each call within allotted time and send correct emergency personnel to the scene
• Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as possible

Job Type / Category

About You

To be successful as a Customer Service Adviser, you will have a passion for delivering great service and understanding the importance of the customer in our business. You’ll have a natural ability to explain complex information clearly and simply using your excellent communication and listening skills.

A great Customer Service Adviser is able to use their personality to build a fantastic rapport with the customer and at the same time, be able to listen to their needs and deliver the 5 star, tailored service they deserve.

Good computer skills and attention to detail are essential in our fast paced environment. If you want a new role that is going to give you the tools to grow, progress and give you a fantastic foundation of support, apply now.

Required Education, Skills and Qualifications

Previous call handling and operational management will be preferred. Dealing with high pressured situation is vital, as you'll be dealing with all types of people and situations.

Benefits

Be part of Southampton's fastest growing transportation service and be part of our successfully operation.

Discounts around Southampton with well-known food and clothing retailers around the city centre including Gyms

Subsidised cafeteria, subsidised Costa Coffee and dress down Fridays

Discounted taxi travel for yourself & friends and family.

Job Type: Full-time

Salary: £19,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Childcare
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Free or subsidised travel
• Free parking
• Gym membership
• Language training provided
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: In person

Expected start date: 20/03/2023