Learner Success Coach

Department: Delivery

Location: Home based, UK

Reports to: Service Delivery Manager

Hours: 37.5 per week

Salary: Dependant on experience

Role Overview

As the key contact for your learners, you’re there to act as the face of Cambridge Spark. You’ll guide, drive and ensure learners achieve their goals as per their set plan and be a part of their journey from start to finish.

Key responsibilities:

• Motivate and encourage learning and development in your learners.
• Drive progression and ensure OTJ and learning plan progress is delivered to plan
• Engage with the employer and learners at a minimum ever quarter, reviewing objectives set and defining the plan
• Recording and reporting on activity on the E-portfolio system Aptem.
• Advise the Data Mentor when a project or assignment has been completed and is ready for their review
• Prepare the apprentice for their Gateway
• Embed Maths and English Functional skills into the coaching sessions.
• Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation
• Coach apprentices in business skills and setting goals and objectives to enhance their professional skills
• To facilitate & encourage learners to own their experience via self-directed learning and personal development.
• Challenge and develop the learner’s skills and abilities to enable them to achieve the best performance results.
• Be quick to problem solve and produce solutions to any learning or development barriers to apprentices.
• Receiving and reviewing feedback from employers and/or learners.
• Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts

Candidate Specification:

Essential

• Experience within Apprenticeships role for a minimum of 1 year is essential for any other relevant industry experience
• Experience of prioritising workload, working to strict deadlines and following governing procedures and controls
• The ability to work independently and as part of a team
• Conscientious with excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to work under pressure

Desirable

• Professional Coaching qualification
• Experience in learner/employee development
• Relevant Technical Qualification/experience

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + 8 bank holidays + 1 day off on your birthday
• Pre-tax gym allowance of £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• Contribution towards books and training courses that help you learn and grow in your role with us
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

We are on a journey to accelerate impactful professional education in technology.

Cambridge Spark is an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce in critical digital transformation skills with a focus on Data and AI.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 13,400 learners across four continents with nearly 400,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.

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