Application Support Officer

Application Support Officer

• £38,724 pa
• Full time
• Fixed Term for 2 years
• Location: Huntingdon
• Hybrid Working

(We offer a flexible, agile, hybrid working pattern where you can work from home, as well as from Cambridgeshire Fire & Rescue Service and other locations around Cambridgeshire, to meet the team and organisations’ needs)

The role:

Are you an application support person looking for something different? This is an exciting opportunity to work for our forward-thinking Fire and Rescue Service.

Working as part of our Application Support Group (ASG) you will act as the subject matter expert for all CFRS applications, managing a set of business applications to ensure the effective operation, sustainability and optimisation of the Service’s Application Portfolio from conception to retirement. You will offer end user support to all CFRS employees via the ICT service desk and be involved in developing and delivering training to end users.

You will assist the service in the development of business applications, liaising with users over requirements management, software architecture, programming, software testing, software maintenance, change management, continuous integration, project management, and release management. In addition, you will implement software applications across the service being involved in the procurement process and assist with managing the supplier relationship.

About you:

You will have a clear passion within your area of expertiseand bring that enthusiasm with you into CFRS. The Service is a fantastic and unique organisation to be part of and your people skills, proactive approach, as well as experience and knowledge will help us on our journey.

We will look to you to have the following:

• Fully IT proficient, including Windows, 365 Office and specialist packages
• Experience in supporting business applications
• Educated to A level, or equivalent experience
• Excellent interpersonal skills with the ability to develop effective working relationships and maintain rapport with others - able to communicate in a friendly, open and constructive
• Ability to interpret and explain complex issues to a wide range of audiences
• Experience of providing support to customers and/or business users
• Customer focussed and driven by fulfilment in reaching high standards and genuinely supporting the organisation to achieve its objectives
• Starter/finisher – driven to see tasks through to successful completion
• Approachable and adaptable - able to demonstrate willingness to develop and take on challenges; and to think creatively and logically to propose options and solutions

About us:

Cambridgeshire Fire and Rescue Service (CFRS) is one of the best Fire and Rescue Services in the country. In our last inspection by Her Majesty's Inspectorate for Constabulary and Fire and Rescue Services (HMICFRS) we were noted as good, specifically around promoting the right values and culture, getting the right people with the right skills, ensuring fairness, promoting diversity, managing performance, and developing leaders.

Our vision is for a safe community where there are no preventable deaths or injuries in fires or other emergencies. To achieve this, we put people at the centre of everything we do. Without our welcoming, friendly, and supportive environment we would not be the Service we are today.

Why work for Cambridgeshire Fire and Rescue Service (CFRS)?

We promote the right values and an inclusive culture by:

• ensuring fairness, promoting diversity and developing colleagues to achieve their potential
• being Disability Confident employer
• providing health and well-being support
• offering flexible, agile hybrid working
• having Inclusion ambassadors, a network and working groups for protected characteristics
• supporting anyone going through or affected by the menopause.

Our offer:

• Employee Assistance Programme
• Access to Health Cash Plan
• A competitive pension scheme.
• Access to Blue Light Discount at 100s of stores & events
• Access to Health Shield Perks Discounts
• Family friendly policies – including flexible working.
• Great Learning & Development Opportunities
• 28 days annual leave each year plus bank holidays, increasing with long service
• Parking (site specific)
• Flexible, agile, hybrid working.
• Generous maternity pay.

To find out more about working for us please click here: Cambsfirewebsite

How to Apply

To apply for this opportunity please click on the apply link and submit your CV and *Covering Letter (detailing your suitability for the role)

*Please note any CVs submitted without a Covering Letter will not be considered.

If this role isn’t for you, but you know someone who might be interested – please share the vacancy with them/ with your network!

We have the right to close this advert at any time

Job Types: Full-time, Fixed term contract
Contract length: 24 months

Salary: £38,724.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Application question(s):

• Do you hold a Full UK Driving Licence?* *Reasonable adjustment will be made for those candidates who may have a disability under the Equality Act 2010. However, it is essential that the successful candidate can travel to any part of the county when required'

Work Location: Hybrid remote in Cambridgeshire, PE29 2NA

Reference ID: ASO/Apr2023