Home Based Virgin Media O2 - Customer Service - Collections Advisor

Salary: £20,800 per annum
Home Based Virgin Media O2 Customer Service - Collections Advisor

Discounted O2 Mobile tariffs and packages
Discounted Virgin Media broadband (see terms below)
Wide range of discounts on retail, health & wellbeing, travel, technology and much more!

Location: Homebased
Hours: 40 hours per week. Fixed shift patterns available. You will work the same shift each week. You will be required to work 1 weekend day as part of your shift pattern.
Start date: March 2023
Contract: Permanent

You will join Capita as part of our VMO2 team supporting new and existing VMO2 customers.

VMO2 is the UK’s largest and most reliable mobile network, with exciting expansion plans ahead! Now is time to become part of our team and join us on our exciting journey!

As a member of our collections team you will help people across the country, as you understand their circumstances and educate them out of debt. Positive, empathetic, honest and resilient you'll stay, calm and collected in the face of uncertainty. We will provide you with all the training you need to feel confident in this role and we’ll give you lots of support too. Join us in this rewarding role and you'll help create a better financial future for everyone you speak to.

Job title:

Home Based Virgin Media O2 - Customer Service - Collections Advisor

Job Description:

What will you deliver?

• Taking inbound calls in a virtual contact centre
• Delivering a service which makes your customers feel valued and supported
• D ealing with a variety of customer questions and queries
• Taking payments, setting up manageable payment plans, offering short term discounts on their bills
  

What can we offer you?

• £20,800 per annum
• Discounted O2 Mobile tariffs and packages
• Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
• A wide range of discounts on everything from retail to health & wellbeing, travel and technology.
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday plus public holidays (or day off in lieu if scheduled to work)
• Pension scheme
• Monthly incentive scheme
• Endless career progression
  

Who are we looking for ;

• Confidence
• Excellent communication skills with a talent for adapting behaviours for different callers
• The ability to learn new skills quickly when it comes to adopting new processes and technology
• Someone who can think on their feet and adapt to different situations
• A good listener who is empathetic patient
• A private home working environment with suitable broadband connection and a quiet space to work
  

Who are we?

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

What will happen next ?

• Choose apply now to fill out our short application

• Your application will be reviewed by our global recruitment team

• We will invite you to take part in an interactive game-based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible

• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team
  

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent