Call Centre Advisor
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Position Overview & Specifications
Do you have a passion for Customer Service? Are you looking for an opportunity where you will be learning every day?
Do you enjoy learning and implementing the new technologies used in Customer Service?
Are you hardworking and ambitious?
We are looking to hire a call centre advisor for an industry leading utilities provider. This is an excellent opportunity to join an organisation with great training and development opportunities and permanent employment for the right candidate.
ROLE: Call Centre Advisor
PAY RATE: £470 a week (PRE-TAX)
JOB TYPE: Temporary ongoing (minimum 3 MONTHS but permanent likely)
LOCATION: Portsmouth (Office Based)
HOURS: Monday to Friday 9-5 or 8-4
THE ROLE
- You will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property.
- You will also speak to many customers regarding other general engineering enquiries and take payments for all chargeable works.
THE SUCCESSFUL CANDIDATE
- Must have a high level of accuracy & compliance and be IT literate as will be using multiple systems
- High organisational Skills
- Skills to manage own workload
- The ability to work to/meet deadlines
- Experienced with working in fast paced environments.
If you would like to grow your experience joining a company that aspires to develop every employee to reach their full potential contact Bert at 02920731187 or apply via CV
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Call Centre Advisor roles across Carbon60 Global's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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