Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
CUSTOMER SERVICE ADVISOR
Carbon60 are looking to recruit three customer service advisors for UK leading utilities provider in Cardiff. This is on a Temporary basis for a minimum of 5 Months. This is an exceptional opportunity to join a friendly team in a modern office that offers flexibility and hybrid working. ROLE: Customer Service AdvisorSALARY: £12.90 p/h (£24,819 per annum) JOB TYPE: 5 months at first (strong possibility of becoming permanent afterwards)LOCATION: Hybrid after full training (Pontprennau, Cardiff)HOURS: Full time Monday to FridayTHE ROLE
- Investigation of change of tenancy when people are moving to a new house.
- Make outbound calls to gather relevant information and updating the system and customer accounts.
- Sending information requests to customers and managing responses.
- Entry customer data into multiple data bases.
THE SUCCESSFUL CANDIDATE
- Must have a strong telephony background: very confident with a professional and engaging telephone manner.
- Excellent IT skills (7 internal systems - full training will be given - used daily plus emails, Word, Excel).
- Good verbal and written communication skills.
- Excellent attention to detail.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Carbon60 Global's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £13 - £13 bracket, including retirement vesting and health parity.
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