IT Support Specialist
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Position Overview & Specifications
IT Support Specialist
Location: Hybrid, Luton
Salary: £25,000 pa
Are you a Call Centre/ Customer Service Jedi with a flair for IT?
Look no further!
Impellam Group is looking for an IT Support Specialist to join us permanently on the internal Service Desk.
In this role you will be 1st point of contact for our internal colleagues and your duties will revolve around:
- Assuming operational responsibilities for resolving all IT related administrative queries
- Managing the end-to-end lifecycle of received IT requests
- Liaising on a day-to-day basis with internal Customers, ensuring they are always informed on the progress of their query
- Escalating procedures, as and when required, to ensure that high priority issues are managed within the desired timeframe
- Assisting in the delivery of specific Service Desk projects, this will involve data entry, data analysis and general coordination of low-level activities.
You will need a good background in call centre customer support, a good attitude, willingness to learn and most of all, enjoy talking on the phone and solving problems.
Ideally you will have a technical understanding of Active Directory, as well as MS Windows and Citrix Cloud Desktop environments. A basic understanding of ITIL processes would be nice too.
What's in it for you?
Hybrid working - Check
Cool company - Check
Awesome team - Check
Progression opportunities - Double-check
We really believe in promoting talent and developing career paths here at Impellam and we have a great track record to prove it too. We are Disability Confident employers and Platinum Investors in People and we have dedicated time and resources to help our people become the best they can be, in their industries.
So, what are you waiting for? #applynow
Please note we can only consider applications from candidates currently based in or around Luton, with permanent Right to Work in the UK.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for IT Support Specialist roles across Carbon60 Global's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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