Summer Halls Assistant

The opportunity

Located in an exciting, modern European capital city, Cardiff Metropolitan University is a global university. We are continually investing in our students' future and provide education and training opportunities that are accessible, flexible and of the highest quality. The university has been integral to the City of Cardiff since 1865 and we pride ourselves on being a strong, sustainable and student-centered university, focused on the economic, social and cultural wellbeing of Cardiff and southeast Wales; promoting student employability, applied research and knowledge transfer. People are at the heart of everything we do. We are a diverse team working and changing together to deliver outstanding services and a great student experience across the University.

As the Summer Halls Assistant you will assist the Accommodation Officer in the efficient and professional operation of the Department while ensuring high levels of customer care and service delivery.

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.

What you’ll do

• Deal with telephone and personal visit enquiries regarding accommodation from students, landlords and other interested parties.
• Assist in the maintenance of manual and computerised records – students and landlords.
• General office duties, including: Photocopying, filing, processing of incoming and outgoing mail, faxing, word processing/data input as and when required.
• Ensure the regular supply and updating of Accommodation Service literature.
• Provide assistance to the Accommodation Services Manager and Deputy Accommodation Services Manager when required.

Why join Cardiff Metropolitan University?

In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.

In addition, the University offers highly competitive terms and conditions including:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies.
• Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
• Access to all library facilities.
• Salary sacrifice schemes including cycle to work.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

If you would like to talk with us about this opportunity please contact Diane Bryant, Halls Manager at dbryant@cardiffmet.ac.uk

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Further information

Please read our Candidate Pack or visit our staff recruitment website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.