Receptionist
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Position Overview & Specifications
Hours 9am to 4pm
At Careconcepts, Trewan House in Widnes, we are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills.
As Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Care Home. You will be driven by a real passion for providing excellent customer service.
You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.
Responsibilities of the Receptionist:
- Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the Morris Care values at all times.
- Ensure the reception area and areas around the home are well maintained and welcoming.
- Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
- Provides timely updates to the Marketing department on all social activities to ensure these are included in brochures, newsletters and other marketing material to actively promote the Home and any associated events and activities.
- Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
Education, Skills and Experience of the Receptionist:
We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.
- Educated to GCSE level or higher
- Experienced in working in a reception capacity
- Experienced in working in a commercial mindset
- Able to maintain professional composure at all time
- Action orientated with a passion for working in an effective and timely manner
Job Type: Full-time
Salary: £10.50 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Receptionist roles across Careconcepts Cheshire's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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